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This is one in a series of interviews with financial services CIOs conducted in collaboration with CIO Straight Talk magazine. Read additional articles by other technology executives at www.straighttalkonline.com. In this interview, David Thompson, Executive Vice President of Global Operations and Technology and the Chief Information Officer at The Western Union Company, discusses World Class IT Principle Two, Infrastructure; and Principle Four, IT and Business Partnerships. Some of the topics discussed include: Approaches to safeguarding company data Building partnerships to facilitate innovation The role IT plays in enhancing customer experience and supporting the engineering team’s new technologies Increasing significance of omnichannel experience in financial services Real time risk assessment tools used to address changing regulations