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In this interview, Bill Miller, CIO & SVP of NetApp, discusses World Class IT Principle One, People, Principle Two, IT Infrastructure, Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include: Bill’s role in NetApp’s transformation from a data storage to a data management company NetApp’s internal product testing initiatives: Customer-1 and NetApp on NetApp The development of NetApp’s Data Fabric for seamlessly managing data The valuable feedback loop created when your CIO or IT peers are your customers How a culture of fraternity and flexibility encourages innovation The three topics on every CIO’s mind The importance of civility and collaboration for successfully running an IT department in a tech organization Pre-working the First 100 Days plan Eye on the Trends: Companies utilizing a hybrid of cloud-based utilities; Pay-as-you-go cloud model