In this interview, Baljit Dail, CEO of JDA Software, discusses World Class IT Principle One, People; Principle Two, Infrastructure; and Principle Four, IT and Business Partnerships. Some of the topics discussed include: Importance of cross-functional team work to figure out product offerings Continually improving talent management and building people skills Importance of technology to drive strategic decisions Staying abreast of the competitive landscape Importance of investments in R&D towards developing more integrations Traditional brick and mortar retails versus digital natives Eye on the Trends: Talent Management; Integration Platform; Supply Chain Solutions