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The buzz: \u201cBy 2030\u20268.3 billion people with an urban proportion of about 51%. So out of necessity, smart cities are needed \u2026\u201d (Dr Gr\xe1inne Watson, Fujitsu) In our mobile-first, digitally connected world, consumers expect to access digital services whenever and wherever they want. Citizens expect the same personalized communications with their city governments. Is this possible? The smart future city will put the citizen at the center of service delivery models. Is your city there yet? The experts speak. Donovan Guin, IBM: \u201cAll politics is local\u201d (Tip O\u2019Neill). Kirk Talbott, City of Atlanta: \u201cA human being should be able to change a diaper, plan an invasion, butcher a hog \u2026 build a wall\u2026pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects\u201d (Robert A Heinlein). Mike Eberhardt, SAP: \u201cWalk a mile in my shoes\u201d (Joe South, 1970). Join us for Smart Cities Citizen Engagement: Mobile, Connected and Digital \u2013 Part 2.