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Retailers: We know it\u2019s tougher than ever to turn customers into loyal evangelists for your brand. The experts say: Christine B. Whittemore: \u201cThe winners in retail today are retailers who understand that the customer calls the shots. Few retailers can compete strictly on price...\u201d Brian Kilcourse: \u201cRetailers have a big opportunity to re-define the in-store experience by making it a part of the world that today\u2019s consumers operate in.\u201d Lisa Joy Rosner: \u201cWhere business intelligence provides the rearview mirror to what has happened, social intelligence is what's happening right now. C2B (customer to business) is the new world order.\u201d Mark Johnson: \u201cWhy is it so hard to \u2018listen\u2019 to our customers, when we \u2018heard\u2019 what they said?\u201d Jon Wurfl: \u201cIf word of mouth remains the most powerful marketing influence, do shoppers with large social networks, and maybe loudmouth friends, make better purchasing decisions?\u201d Join us for more game-changing insights for you and your customers.