BROADCASTS.com

The buzz: Travelers\u2019 TMI brbr \u201cThe customer is #1\u201d is a customer service industry mantra and mandate, particularly for business-to-consumer travel and hospitality staff who are required to greet each visitor by name. But now that their clients willingly share searchable, \u201cTMI\u201d-level personal data on digital media, how and when should the industry use it, if at all? The experts speak. brbr Deva Senapathy, Infosys: \u201cThe best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.\u201d (Jeff Bezos) brbr Mike Wittenstein, Storyminers: \u201cIn work, no matter how hard you try or how much you spend, your brand can\u2019t be any better than what your customers experience.\u201d brbr Raghu Ramanathan, SAP: \u201cThe whole object of travel is not to set foot on foreign land; it is at last to set foot on one\u2019s own country as a foreign land.\u201d (GK Chesterton) brbr Join us for Hotel Guest Personalization: Welcome or Social Media Stalking?