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The buzz: CRM. Has your company\u2019s CRM evolved to keep up with today\u2019s digitally-empowered, brand-controlling customers \u2013 or is it stuck in vanilla call-center mode? If the latter, wake up! Your audience is seizing the power moment-by-moment via smartphones, 4G networks, social networking \u2013 and defying traditional CRM tools. The experts speak. Brent Leary, CRM Essentials: \u201cWhen it comes to building lasting relationships with customers living in The Millisecond Economy, \u2018speed thrills and the lack of it kills\u2019\u201d. Susan Etlinger, Altimeter: \u201cThe greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic (Peter Drucker, management consultant, self-described \u2018social ecologist\u2019, 1901-2005). Jamie Anderson, SAP: \u201cMy philosophy born from eight years in the recording industry: \u2018I\u2019d rather be a failure at something I love than a success at something I hate (quoting George Burns, late actor) \u2019\u201d. Join us for Engaging Your Customer: New Recipe for A Long Marriage.