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The buzz: Knowledge is power. Reality check for utilities. Digitization and the exponential growth of mobile devices are changing your customer engagement. But still fewer than half of customers are digitally connected with their utility. Your challenge: If you\u2019re not talking to your customer, they\u2019re not listening to you. Solution: Rethink your customer engagement model. Reimagine your business models. Now! The experts speak. Jacqueline Robinson, DTE Energy: \u201cYou cannot look in a new direction by looking harder in the same direction (Edward deBono). Robert Thiele, OpenText: \u201cWhat I worry about the most is the competition for young eyeballs. We have so many other competing forms of media. I don't take any audience members for granted\u201d (Chris Meledandri). James McClelland, SAP: \u201cChange is the law of life and those who look only to the past or present are certain to miss the future\u201d (John F. Kennedy). Join us for Digitization: Changing the Utilities Customer Engagement \u2013 Part 2.