Automation, chatbots, AI... Customer experience (CX) has gone from a physical person adapting to your every need to now fully-fledged systems that are able to make real-time decisions. Sometimes, they can even make the decisions for you...
But what defines a good customer experience today and what do you need to factor in when building a seamless customer experience offering?
In this pod, we speak to Adam Toporek and Colin Shaw, two CX influencers who have all the answers. Press play...