In Part 4 of our series on ITIL principles, learn how to ensure that your day-to-day operations are providing value from both the customer and IT perspective.
The Service Operation principles focus on value realization, operational balance, and operational health — so you can be sure you’re doing what you promised in your SLAs.
Hear from Anthony Orr, Global Best Practices Director for BMC Services at BMC Software, about how the latest IT trends are forcing a shift in operational policies. Learn how to keep end users from turning to outside suppliers for critical IT services.
Anthony Orr is Global Best Practices Director for BMC Services at BMC Software. Anthony has more than 25 years of experience in managerial, consulting, marketing, and technical positions for IT Service Management strategies and implementations. He is certified in ISO 20000, and ITIL Foundation, Practitioner, Service Manager and ITIL V3 Expert levels. Anthony has authored many white papers, books, and Industry Insights.
Learn more about ITIL
http://www.bmc.com/solutions/itil/itil.html
Register for a free booklet on ITIL Service Strategy
http://www.bmc.com/experts/reference-books/itil-books/itil-service-strategy.html
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