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Software Process and Measurement Cast 624 is structured a little differently. We begin with the conclusion of a three-column arc on grateful leadership from Susan Parente\u2019s Not A Scrumdamentalist Column. In this installment, Susan and I discuss how servant leadership, commonly practiced by agilists, can combine with grateful leadership to be even more powerful.\xa0 Catch up on earlier installments of this arc\xa0 After Susan\u2019s column, we visit the first essay in the four-part series on why teams don\u2019t get stories done when they say they will.\xa0 The essay names the three usual suspects that cause stories to \u201cescape\u201d sprints. \xa0 Re-Read Saturday News\xa0 Chapter 20 of Tame your Work Flow is titled Operational Governance in PEST Environments. Daniel Doiron describes this chapter as an ode to management by exception.\xa0 There are two threads in this chapter that I highlight. The first is Steve and Daniel\u2019s discussion on the need for different perspectives to identify the constraint in complicated environments. The second major component in the chapter is a discussion of an approach for governance. As I am quoted at the end of the chapter giving this book my highest praise, \u201cthis book is very useful.\u201d This weeks installment\xa0 Week 20: - \xa0 New? Start your re-read at the beginning Week 1: \u2013 \xa0 The Software Process and Measurement Cast is the proud media sponsor of the live@manning conference: Math for Data Science to be held on 01 December 2020 12:00 - 5:00 pm EST\xa0 .\xa0 Register for FREE for a unique chance to learn from statisticians and math masters: #manningontwitch\xa0\xa0 \xa0 Next SPaMCAST The Software Process and Measurement Cast 625 will feature our interview with Drew Angell. Drew and I talk about web development and software development excellence. Being good is more than just excellence in coding, listening and problem-solving are also needed.