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In this episode, Dave and Jamison answer these questions:

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1. \n

   Hello,

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   First of all, I love the show, thank you so much for the amazing work!

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   I always think I\u2019m going to be fired.

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   I\u2019m an extremely anxious person so I feel the need for constant feedback and for someone to tell me everything is alright. Minor problems send me into absolute despair. How can I deal with such anxiety?

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   I frequently ask my manager during 1x1s if everything is alright and how I\u2019m performing and he almost always says things are going well.

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   In our 6-month performance reviews I get more detailed feedback on what I\u2019m doing well and what I can improve. This makes me feel less anxious because I know exactly what my boss is thinking. Even if something has to be improved, at least I know it.

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   Are there any indicators I can use to tell if I\u2019m about to be fired or if my manager is happy with my work? I\u2019ve told my manager about my anxiety and that I\u2019d like constant feedback. That has helped, but I was hoping to get more detailed feedback. Preferably this feedback would make me able to tell, in a scale from 0 to 100, how well I\u2019m performing.

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   Thank you very much!

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2. \n

   Hey Dave and Jamison, love the show your insight.

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   I have been having a problem on my team that I hope you can help with.

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   We are a team of engineers that have internal customers. It\u2019s a bit of a back end of the back end role.

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   The problem is NONE of the other engineers are customer focused. They don\u2019t engage with the real needs of our customer teams. Tickets come in, they do what\u2019s in the ticket as it reads exactly and we end up with requirements getting lost, tickets needing to be reopened and our reputation going down the tubes.

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   I have taken it on myself to engage with the customer and help them out. BUT, now I have become a glorified customer service rep and I can\u2019t do much of my own work because I\u2019m passing messages back and forth between engineers who don\u2019t like to talk to their customers.

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   My manager says the team needs training and he is going to work on it with them, but this has been going on for months. Should I take the Soft Skills advice of \u2018Quit your Job\u2019, or continue being a middleman?\u201d

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