Episode 27: What it Took for Google to Make Changes: Outages and Mean Tweets

Published: Sept. 12, 2018, 6 a.m.

b'Google Cloud Platform (GCP) turned off a customer that it thought was doing something out of bounds. This led to an Internet outrage, and GCP tried to explain itself and prevent the problem in the future. \\nToday, we\\u2019re talking to Daniel Compton, an independent software consultant who focuses on Clojure and large-scale systems. He\\u2019s currently building Deps, a private Maven repository service. As a third-party observer, we pick Daniel\\u2019s brain about the GCP issue, especially because he wrote a post called, Google Cloud Platform - The Good, Bad, and Ugly (It\\u2019s Mostly Good).\\nSome of the highlights of the show include:\\n\\nRecommendations: Use enterprise billing - costs thousands of dollars; add phone number and extra credit card to Google account; get support contract\\nGoogle describing what happened and how it plans to prevent it in the future seemed reasonable; but why did it take this for Google to make changes?\\nGCP has inherited cultural issues that don\\u2019t work in the enterprise market; GCP is painfully learning that they need to change some things\\nGoogle tends to focus on writing services aimed purely at developers; it struggles to put itself in the shoes of corporate-enterprise IT shops\\nGCP has a few key design decisions that set it apart from AWS; focuses on global resources rather than regional resources\\nWhen picking a provider, is there a clear winner? AWS or GCP? Consider company\\u2019s values, internal capabilities, resources needed, and workload\\nGCP\\u2019s tendency to end service on something people are still using vs. AWS never ending a service tends to push people in one direction\\nGCP has built a smaller set of services that are easy to get started with, while AWS has an overwhelming number of services\\nDifferent Philosophies: Not every developer writes software as if they work at Google; AWS meets customers where they are, fixes issues, and drops prices \\nGCP understands where it needs to catch up and continues to iterate and release features\\n\\nLinks:\\n\\nDaniel \\xa0Compton\\nDaniel Compton on Twitter\\nGoogle Cloud Platform - The Good, Bad, and Ugly (It\\u2019s Mostly Good)\\nDeps\\nThe REPL\\nPostmortem for GCP Load Balancer Outage\\nAWS Athena\\nDigital Ocean'