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As an author, Jeff has written three books, including Getting Service Right, Customer Service Tip of the Week, and the bestselling The Service Culture Handbook.\n\nHe also writes the popular Inside Customer Service blog, which Feedspot has named one of the Top 50 Customer Service Blogs on the Planet.\n\nAs a trainer, more than 140,000 people on six continents have taken Jeff\u2019s training videos on LinkedIn Learning and Lynda.com. He was one of the first people to receive the Certified Professional in Learning and Performance (CPLP) credential from the Association for Talent Development. \nLearn more about your ad choices. Visit megaphone.fm/adchoices