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Chris\xa0Voss\xa0is CEO of the Black Swan Group and author of the national best-seller "Never Split The Difference: Negotiating As If Your Life Depended On It," which was named one of the seven best books on negotiation. A 24-year veteran of the FBI,\xa0Chris retired as the lead international kidnapping negotiator. \n\nDrawing on his experience in high-stakes negotiations, his company specializes in solving business communication problems using hostage negotiation solutions. Their negotiation methodology focuseson discovering the \u201cBlack Swans,\u201d small pieces of information that have a huge effect on an outcome.\xa0Chris\xa0and his team have helped companies secure and close better deals, save money, and solve internal communication problems.Chris\xa0has been featured in TIME, Business Insider, Entrepreneur, Inc., Fast Company, Fortune, The Washington Post, SUCCESS Magazine, Squawk Box, CNN, ABC News and more. \nLearn more about your ad choices. Visit megaphone.fm/adchoices