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Redefining the Patient Journey Beyond EHR: Insights with Emily Kagan Trenchard
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In this encore episode of \'Relentless Health Value,\' Stacey Richter speaks with Emily Kagan Trenchard about the limitations of Electronic Health Records (EHR) in capturing comprehensive patient journeys. Emily, SVP and Chief of Consumer Digital Solutions at Northwell Health, discusses the importance of integrating other platforms such as Customer Relationship Management (CRM), cloud data platforms, and data exchanges to create a more holistic and efficient healthcare experience. Emphasizing the importance of reducing friction for providers and patients, Emily outlines how health systems can move beyond traditional EHR architectures to support patients not just in clinical settings but throughout their daily lives. The episode also touches on the need for proactive outreach, team-based care, and the crucial role of accurate and comprehensive data in enhancing patient care.
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07:08 How does customer digital solutions fit into the larger technology infrastructure in healthcare?
09:07 \\u201cWhere else do you have centers of gravity that you should respect in the architecture?\\u201d
09:25 \\u201cThere is a constellation of need here.\\u201d
11:05 \\u201cWe interact with way more than just patients.\\u201d
13:42 \\u201cWe have to be able to understand the network of relationships in a population.\\u201d
14:25 How do EHRs and CRMs interact as two tentpoles in healthcare?
16:45 \\u201cThe question is, where does a human being work?\\u201d
19:07 How are patients staying on a nonfragmented care journey in a proactive way?
23:00 \\u201cAnybody who\\u2019s a consumer of our digital offerings has a relationship with us.\\u201d
28:46 \\u201cThe medicine is being practiced not only on our physical bodies but on our digital bodies.\\u201d
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