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In this episode, Neil Carberry, REC Chief Executive, talks to Paul Sharpe and Miles Lloyd the founders of NorthStar People. They discuss recruitment process outsourcing (RPOs), managed service programmes (MSPs) and how to allow business leaders the headspace to fully embracethe professional development of the sector. In this episode, you\u2019ll hear about: Why everyone is talking about developing \u2018consultative solutions. Are RPO / MSP solutions just for the big agencies? Where to start if you want to sell RPO/MSP solutions The biggest obstacles owners face during this time. The practice approach to developing an RPO solution. Key Quotes \u201cThe second interesting point when you're talking about customer relationships, 28% of recruitment owners have got a clear plan on how to build and maintain and develop the customer relationships, which means there are 72% that haven't. So, we'll know the importance of consultative selling and we'll think that's the North Star that we want to aim for.\u201d Paul \u201cGetting the right people to show you the way and having people there that have been there, seen it, done it and have got the battle scars. Can help you navigate those pitfalls.\u201d Miles \u201cDesigning, building and deploying the technology is the time impact on that organisation and recruiters tend to be time short and struggle to actually get on and do it because of that perm placement on Monday, or the contract is out a week on Friday\u201d. Paul