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When everyone thought President Donald Trump couldn't surprise us any longer we hear his recorded phone call with Georgia's Secretary of the State Brad Raffensperger. Many are flabbergasted at the length of the call and with its borderline mob boss feeling. The course of the call could have been changed (and dramatically shortened) if empathetic communication had been put into good use. Bill Stierle applies his knowledge in communication to dissect Raffensperger's responses to the President, explaining where empathy lines could have been inserted to possibly alter the conversation's tone. Meanwhile, Tom reflects on how this one-hour conversation could add yet another smear to Trump's image, atop of his poor pandemic response and the undermining the weight of his many pardons.

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