In This Episode\u2026
We talk with Zendesk\u2019s Paige Young about their product, messaging, and customer service. We also talk about Service as a Subscription or SaaS, churn, how to pivot, and learn from 2020.
Show Notes
\u25cf [00:46] Are you a coffee or tea drinker?
\u25cf [01:22] Can you explain what Zendesk is all about?
\u25cf [02:32] What is your main differentiator when it comes to your competition?
\u25cf [05:13] How has Zendesk made it easier for PR pros to communicate with customers?
\u25cf [07:05] Are you seeing instant gratification amplified in 2020?
\u25cf [08:36] How are you pivoting away from customer service to customer excellence?
\u25cf [11:01] How has worked with Adobe helped with Zendesk with SaaS?
\u25cf [13:46] Can you explain to people what churn is all about?
\u25cf [15:14] Do you have effective ways of keeping churn at a low rate?
\u25cf [16:58] Would deliver an effective solution to a customer\u2019s problem help as well?
\u25cf [17:46] What do you think is the future of SaaS?
\u25cf [19:24] Customer also wants multiplatform apps for a more connected environment?
\u25cf [20:02] What are some takeaways you\u2019ve learned from 2020?
\u25cf [22:19] How will you apply what you\u2019ve learned to 2021?
\u25cf [23:55] If you could create one feature for Zendesk, what would it be?
\u25cf [24:53] Final Thoughts
\u25cf Paige Young was our guest today. Learn more about Zendesk.
Thanks so much for tuning in. Join us again next week for another episode!
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