Podcasts Technology People of Product 22: Prioritizing Client Needs Over Product Needs (ft. Brian Bustos from H&R Block)

22: Prioritizing Client Needs Over Product Needs (ft. Brian Bustos from H&R Block)

Published: Jan. 6, 2020, 5:11 p.m.

Are you focusing on client needs rather than product needs? Today, Director of Experience Design and Strategy at H&R Block Brian Bustos talks about how the company is looking at the customer journey from a holistic standpoint, identifying teams that are designing similar experiences, and building in a way that\u2019s modular enough to adapt to context.\xa0

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