BROADCASTS.com

Why customer service is the key to building lasting relationships, turning first-time customers into raving fans, and scaling your business to the next level.\n\nReady to kickstart your digital course journey? Join me in my Course Confident Bootcamp!\xa0\n\nGreat customer service is the key to growing your business! Hear my tips for creating a customer service experience that keeps your clients coming back.\xa0\n\nToday, I cover:\xa0\xa0\n\n(3:01) The quick backstory of our customer service nightmare in Italy\n\n\n(8:28) Why you should always acknowledge and validate your customer\u2019s feelings\n\n\n(11:13) The importance of providing clear next steps to your customers\n\n\n(13:17) Tips for maintaining proactive follow-ups\n\n\n(15:29) How to turn a negative experience into a positive one with a \u201csurprise and delight\u201d\xa0\n\n\n(17:35) What you should include in your customer service playbook\xa0\n\n\n(21:40) Using customer feedback to grow your business\xa0\n\n\nListen in because while your marketing brings them in, exceptional service keeps them coming back, my friend!\xa0\n\nResources Mentioned in the Episode\nReady to kickstart your digital course journey? Join me in my Course Confident Bootcamp!\xa0\n\nFollow Amy\nOnline Marketing Made Easy podcast\ninstagram.com/amyporterfield\namyporterfield.com\n\nRate, Review, & Follow on Apple Podcasts\xa0\n"I love Amy and Online Marketing Made Easy." If that sounds like you, please consider rating and reviewing my show! This helps me support more people -- just like you -- move toward the online life and business that they desire. Click here, scroll to the bottom, tap to rate with five stars, and select \u201cWrite a Review.\u201d Then be sure to let me know what you loved most about the episode!\nAlso, if you haven\u2019t done so already, follow the podcast. I\u2019m adding a bunch of bonus episodes to the feed, and if you\u2019re not following, there\u2019s a good chance you\u2019ll miss out. Follow now!