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My secret for creating a sustained, successful business? Customer support excellence!\xa0 11 years in business, thousands of customers served, and I think it\u2019s safe to say I\u2019ve learned a thing or two about how to make a customer's experience top-notch and unforgettable.\n Would you like my secrets? Well, entrepreneurial friend\u2026 you\u2019re in luck!\n In this episode, I\u2019m giving you all my best tips and strategies for empowering your customers, making them feel genuinely important, and providing them with a customer journey like they\u2019ve never experienced before.\xa0\n Your business is not a transactional organization, it\u2019s a transformative organization.\xa0\n When you remember this in all you do and the decisions you make, you\u2019ll set your business and community up for success, support, and a life-long relationship.\xa0\n Learn my top tips for enhancing your customer experience wow-factor!\n [05:32] You need to decide what the \u201cwow-factor\u201d means to you. For us, it's doing all the right behaviors with all the right intentions for all of the right results.\xa0\n [06:29] Number 1: Listen diligently to your customers and meet them where they are -- understand their pain points and where you can serve them better. Be transformative not transactional.\n [10:19] Number 2: Be transparent. Identify who your course is not for and who it\u2019s a good fit for.\n [11:52] Number 3: Slow down and celebrate your students. When you celebrate your customers, you'll be amazed at how you create life-long loyal customers.\n [19:21] Hot tip: Don't be afraid to use your virtual assistant to help support your current and future customers.\n Rate, Review, & Subscribe on Apple Podcasts\n \u2018I love Amy and Online Marketing Made Easy.\u2019