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One might think user research gets easier when there are more people available to do it; but managing research initiatives at scale can be a difficult task in itself. In this episode, Kara Pernice, Senior VP at NN/g shares her experience and insights about managing UX research operations.

Kara Pernice's Articles and Videos (NN/g bio) 
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NN/g courses and articles referenced in this episode:

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• ResearchOps (UX certification course) 
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• ResearchOps (article) 
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• Research Repositories for Tracking UX Research and Growing Your ResearchOps (article) 
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• Design Systems 101 (article)
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• DesignOps (UX certification course) 
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Research repository tools mentioned:

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• Dovetail
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• Consider.ly
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• Airtable 
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Other ResearchOps pioneers and communities:

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• Kate Towsey's Work (articles on Medium)
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• Leveling up your Ops and Research \u2014 a strategic look at scaling research and Ops (by Brigette Metzler)
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• ResearchOps Community (and Slack channel)
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...and if you were curious what research papers launched Kara into her UX career, here are two of them:

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• Nielsen, J. (1990). Big paybacks from 'discount' usability engineering. IEEE Software 7, 3 (May), 107-108.
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• Nielsen, J. (1992). Finding usability problems through heuristic evaluation. Proc. ACM CHI'92 (Monterey, CA, 3-7 May), 373-380.
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