BROADCASTS.com

To celebrate our first podcast milestone, we flipped the script. NN/g UX Specialist Rachel Krause guest-hosts this episode, and interviews host Therese Fessenden about the concept of "delight" in user experience: what it is, why the pursuit of delight can often be a short-sighted and misunderstood endeavor, and how a more holistic approach to interpreting and anticipating user needs can more reliably lead to an experience that delights beyond a single interaction.

Read more about the hosts: 

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• Therese Fessenden's Articles & Videos (NN/g bio)
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• Rachel Krause's Articles & Videos (NN/g bio)
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Free resources cited in this episode:

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• A Theory of User Delight: Why Usability Is the Foundation for Delightful Experiences (free article)
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• Design for Emotion (by Daniel Ruston, UX Lead at Google Design)
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• Principles of Emotional Design (Intuit case study by Garron Engstrom)
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• How Delightful! 4 Principles for Designing Experience-Centric Products (Autodesk MLP case study by Maria Giudice)
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• Research: Perspective-Taking Doesn\u2019t Help You Understand What Others Want (HBR article by Tal Eyal, Mary Steffel, Nicholas Epley)
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• Harvard Psychiatrist Identifies 7 Skills to Help You Get Along With Anybody (Inc. article by Carmine Gallo about Helen Riess' work)
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Other resources cited in this episode:

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• Emerging Patterns in Interface Design (UX Certification course)
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• Persuasive and Emotional Design (UX Certification course)
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• DesignOps: Scaling UX Design and User Research (UX Certification course)
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• Designing for Emotion by Aarron Walter (book) 
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