Podcasts Government NCSEA On Location Behavioral Economics and Attracting Customers to the IV-D Program

Behavioral Economics and Attracting Customers to the IV-D Program

Published: Feb. 7, 2024, 10 a.m.

This week's episode of On Location comes to you from Virginia and North Carolina.\xa0 Join Mariellen Keely (Virginia Child Support) as she hosts Taylor Ashe (Policy Program Consultant, Virginia Child Support) to \xa0discuss his January NCSEA CSQ Article:\xa0 \u201cBehavioral Economics and Attracting Customers to the IV-D Program.\u201d\xa0 Taylor explains how, with the help of his colleagues on the NCSEA Research Sub-Committee, they wrote this article based on Richard Thaler's book Nudge and the concepts included there.\xa0\xa0 Some of the topics they chatted about were default options, being nice and how it all relates to the way we interact with our customers.\xa0 Taylor provides some tools for centering our\nservices on the needs of the families we serve.\xa0\n

\n

\n\n\n\n\n