Podcasts Technology MSP Business School Robert Cioffi, Progressive Computing "No Man is an Island"

Robert Cioffi, Progressive Computing "No Man is an Island"

Published: Oct. 27, 2020, 4 a.m.

Robert Cioffi is COO & Co-Founder of\xa0Progressive Computing\xa0located in Yonkers, NY.\xa0 Launching in 1993 very early in his and his partner\u2019s careers they learned a lot through the school of hard knocks.\xa0 One of the primary drivers of his company\u2019s long-term success was engaging a coach and being part of a peer group.

Robert starts the conversation is it takes a certain mindset and ego to start a company, but that can also be one of the biggest blockers to growth.\xa0 Coaching helped him learn the things he didn\u2019t know and start changing the business model, launching managed services in the early 00\u2019s.

He speaks about his business model and how it differs from the average MSP.\xa0 Many speak of the \u201cAll you can eat (AYCE)\u201d model, but Progressive has taken that to a very literal stance.\xa0 They include all projects within their plans.\xa0

They view the relationship as a true partnership with their clients and truly have adopted and internal IT department mindset of we do what the client needs done, no questions asked. A true win-win proposition, eliminating project cost resistance and reduces the overall support cost to Progressive.

An\xa0EOS\xa0practitioner, Robert talks about how it has been a game changer for his company. This structure helped accelerate the growth of the company providing clarity to what it would take to get to the next step.\xa0

Robert talks about the future of the cloud and cybersecurity within their business.\xa0 He expands on how Microsoft Teams has accelerated cloud use for clients and how the conversations around fully cloud solutions have increased.

We also speak about the M&A climate in the space and the ultimate plan for his organization in the long-term.

We have a deep discussion on how to be humble and embrace the guidance of those that have been there to support our journey.\xa0 Allowing yourself to be vulnerable and open can lead you to some of the best experience and lead you to some of the critical external input that you can leverage to grow.