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Jamie D\u2019Agostino is the Founder and CEO of Netology, an MSP out of Stamford, CT. Having been in business for nearly two decades, Jamie is no stranger to the various types of specific and individual requests MSPs encounter.

In this episode of MSP Business School, Jamie shares an example from his own life about the importance of setting defined boundaries with your clients.\xa0

1:50 \u2013 Jamie gives us some background on Netology and how they\u2019ve operated for the past 18 years. He talks about the changes he\u2019s seen in the industry, specifically around the conversations he\u2019s had with potential clients in recent years, and gives us some insight into which partner vendors he sees the most referrals coming from.\xa0

7:28 \u2013 We talk about the changes the pandemic has had on Netology, including both the negative and positives impacts. Jamie shares that it was a very busy year for them, and that although several of their clients experienced downsizing, they weren\u2019t too negatively affected because of the heavy load of projects they\u2019ve been completing.\xa0

15:53 \u2013 Jamie tells us about an account he recently lost that had a major impact on his company. He lays out the difficulties they had with this particular client, sharing that the revenue wasn\u2019t worth the amount of extra work they were being asked to do. Jamie and the hosts discuss the importance of boundary setting within a contract, and the even greater importance of keeping those boundaries.\xa0

21:14 \u2013 We wrap up the episode with a discussion about the parallels between client relationships and romantic relationships, and the telltale signs that a potential new client may not be the best fit. Jamie leaves us with a reminder to take it easy on ourselves, and urges us to remember that even though we\u2019re coming out of the pandemic, it\u2019s been a very tough year on everyone.\xa0