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This episode of the Mere Mortals book review covers 'Never Split The Difference' by Chris Voss (with Tahl Raz). The main author is an ex-FBI negotiator who learnt the principles of effective negotiation from real world experience with kidnappers, bank robbers, terrorists, sales people, academics and businessmen. The book is an exposition of his main lessons, told through a mix of history, stories, advice and psychology.
In his review Kyrin goes through some of the key pieces of information that can be applied to negotiations in every day life. These range from using techniques (such as mirroring and finalising affirmation), creating empathy and controlling your emotions to simple advice (make sure you are negotiating with the people who actually make the decisions).
A great book for someone looking to improve their negotiation skills, but without the whole 'system' that usually comes with such books. As always, we hope you enjoy, Mere Mortals out!