How this Small New England Hospital Centers the Customer Experience

Published: Jan. 17, 2019, 9:30 p.m.

Dr. Michael Jaff, President of Newton-Wellesley Hospital, shares the novel strategies his institution has used to solicit feedback and continuously improve the patient experience. Read more: https://mackinstitute.wharton.upenn.edu/2019/healthcare-michael-jaff/


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