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Don’t make the mistake of thinking the judicial system isn’t ripe for disruption. Law Technology Now host Dan Linna is joined by Shannon Salter, the Chair of the Civil Resolution Tribunal in British Columbia, to discuss the impacts and benefits of the Online Dispute Resolution system they’ve rolled out and the broader implications of rethinking how claims get resolved. Together they explore why the CRT’s rollout of this system has been successful, why we can’t just throw technology at the problem without rethinking the culture, and how the idea of Online Dispute Resolution is gaining support in more jurisdictions.

Shannon Salter is the Chair of the Civil Resolution Tribunal, Canada’s first online tribunal resolving small claims and condominium disputes. She is also an adjunct professor at the UBC Allard School of Law, teaching administrative law and legal ethics and professional regulation.

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