KDDI America: Advanced Messaging, Customer Experiences and IT Partnership

Published: Oct. 5, 2021, 2 p.m.

JSA recently sat down with Craig Monnell, Senior Account Executive of Messaging Services for KDDI America, to chat about how the importance of the customer experience is growing in the face of evolving end user demands. To meet always-on requirements and create powerful results, robust solutions like omni-channel messaging \u2014 combined with an IT partner that delivers one-stop-shop digital transformation \u2014 is quickly becoming a necessity.

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