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Getting Users to Do Your Job (Without Them Knowing It)
We all know Self Service is a great app portal for your users, but are you aware of the powerful IT capabilities hidden behind that pretty face? Learn some advanced tips and tricks that allows Self Service to extend IT's reach across your organization. Workflows include: interacting with end users to quit apps before updating, mounting a user's AD home directory, explicit preference trashing, fixing login keychains, collecting diagnostic logs, and the magic "Make me admin!" interface that allows users to request temporary, full-admin rights. Life is good when users willingly do your work for you.