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\u201cIn order for the business to thrive, we had to exceed our customer\u2019s expectations, not merely meet them.\u201d \u2014 Brian Buffini

One of the many lessons Brian Buffini learned working for his family\u2019s decorating business when he was growing up in Ireland was to do more than you\u2019re paid for. Surpassing customers\u2019 expectations often led to happier customers and more work. In this episode, Brian shares eight timeless tips for exceeding customer expectations with the unexpected extras. The principles are timeless and can be incorporated by anyone at any level of their career. You\u2019ll learn why a positive attitude can make all the difference, the top complaint of unhappy customers and how to avoid it, and why following up is important to building strong client relationships. By the end of the episode, you\u2019ll be equipped to exceed your clients\u2019 expectations.

Inspirational quotes from today\u2019s interview:

\u201cEnergy begets energy and positivity begets positivity. Bring both to your interactions and you\u2019ll create good feeling wherever you go.\u201d \u2014 Brian Buffini

\u201cNothing is so contagious as enthusiasm.\u201d \u2013Samuel Coleridge

\u201cA smile costs nothing, but it makes a huge difference.\u201d \u2014 Brian Buffini

\u201cGiving people good energy is an unexpected extra that helps you stand out amongst the competition.\u201d \u2014 Brian Buffini

\u201cNo wonder we respond well when people make eye contact with us. It suggests that they are listening, that they are present to us and that they are taking us in. It suggests that they care about us.\u201d \u2014 Michael Ellsberg

\u201cGratitude is great attitude.\u201d \u2014 Zig Ziglar

\u201cPoliteness is a sign of dignity, not subservice.\u201d \u2014 Theodore Roosevelt

\u201cSeek first to understand, and then be understood.\u201d \u2014 Stephen Covey

\u201cA good listener is not only popular everywhere, but after a while he gets to know something.\u201d \u2013Wilson Mizner

\u201cRemember that a person\u2019s name is to that person the sweetest, most important sound in any language.\u201d \u2014 Dale Carnegie

\u201cThe value of a promise is the cost, to you, of keeping your word.\u201d \u2014 Brian Tracy

\u201cWhen your customers know you care enough to remember the details, your business becomes special enough to share with their friends and families.\u201d \u2014 Brian Buffini

\u201cPaying attention to the simple little things that most men neglect makes a few men rich.\u201d \u2014 Henry Ford

Connect with Brian Buffini

https://www.Itsagoodlife.com

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Youtube: https://www.youtube.com/@itsagoodlifepodcast

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Theme Music: \u201cThe Cliffs of Moher\u201d by Brogue Wave

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