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In today\u2019s transactional society, entrepreneurs who consistently exceed their customers\u2019 expectations will stand out and achieve phenomenal success. In this episode, Brian teaches why a positive focus on providing exceptional customer service builds a strong business culture, forges long-lasting relationships and creates a tribe of loyal advocates who refer.

 YOU WILL LEARN:

\xb7     Why you must fill the need.

\xb7     How to go the extra mile.

\xb7     How to make it extraordinary.

MENTIONED IN THIS EPISODE:

S1E87, The Unexpected Extras

\u201cThe Emigrant Edge,\u201d by Brian Buffini

Branson, HBO docuseries

\u201cRaving Fans,\u201d by Ken Blanchard

NOTEWORTHY QUOTES FROM THIS EPISODE:

\u201cDelight your customers. That's the secret to success in business. No-one ever went out of business having millions of delighted customers.\u201d \u2013 Warren Buffet

\u201cPoor customer service is the death knell for a business.\u201d \u2013 Brian Buffini

\u201cOne of the key ingredients to building trust is consistency.\u201d \u2013 Brian Buffini

\u201cPeople don't get to talk much about great service, so give them something to talk about.\u201d \u2013 Brian Buffini

\u201cIt's easier today than ever before to get a fan. It's easier today to delight your customers, because so many people are just trying to meet the basic needs.\u201d \u2013 Brian Buffini

\u201cFocus your mind on delighting your customers, and you'll have a delightful business.\u201d \u2013 Brian Buffini

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