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\u201cYou're in total control of the skill set you have and the skill set you can have.\u201d \u2013 Brian Buffini

We might not be able to control much in today\u2019s uncertain world, but one dynamic we can control is the ability to develop our own skills. In this episode, Brian teaches how we can take charge of our attitude, efforts and self-development to become more skilled and professional and stand out from the crowd. Topics discussed include: how to develop emotional intelligence, how to listen well and why actions speak louder than words.

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YOU WILL LEARN:

• How to connect with your clients.
• How to serve your clients.
• How to hone your skills.

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MENTIONED IN THIS EPISODE:

\u201cEmotional Intelligence,\u201d by Daniel Goleman

Episode 14, An Interview with Daniel Goleman \xa0

Episode 26, Mastering the Art of Listening

Episode 87, The Unexpected Extras

Episode 161, Never Split the Difference with Chris Voss

Chester L. Karrass

\u201cTakin\u2019 Care of Business,\u201d by Brian Buffini and Joe Niego

Buffini & Company training solutions

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INSPIRATIONAL QUOTES FROM THIS EPISODE:

\u201cIt is easier to succeed right now than any time I've seen in the last 40 years.\u201d \u2013 Brian Buffini

\u201cWe're not in control of very much. But we can control our attitude, we can control our efforts and we definitely can control our own self-development.\u201d \u2013 Brian Buffini

\u201cGifts are given. Skills are acquired and honed.\u201d \u2013 Brian Buffini

\u201cHuman beings want to feel heard, and they want to be connected.\u201d \u2013 Brian Buffini

\u201cEvery time you fulfill a promise, you build trust. Every time you break a promise, you break trust.\u201d \u2013 Brian Buffini

\u201cThere's a joy in serving, there's a purpose in serving, there's a beauty in giving.\u201d \u2013 Brian Buffini

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