Podcasts Technology Intel CitC Customer Service in the Era of Digital Transformation - CitC Episode 265

Customer Service in the Era of Digital Transformation - CitC Episode 265

Published: Dec. 7, 2021, 2 p.m.

S. Venkat from Mindtree joins host Jake Smith to talk about digital customer service, specifically the company\u2019s Mindtree Cognitive Contact Center, which combines existing call center infrastructure with new technology. The two discuss how Mindtree worked with the Intel Distribution of Python along with SigOpt (a recent Intel acquisition) for hyperparameter tuning to reach necessary accuracy and performance benchmarks.\n\nFor more information, visit: https://www.mindtree.com/\n\nFollow S. Venkat on LinkedIn at: https://www.linkedin.com/in/venkateswaran-sundareswaran-69a6363\n\nFollow Jake on Twitter at: https://twitter.com/jakesmithintel