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This episode of EMS One-Stop With Rob Lawrence is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit\xa0lexipol.com.\nIn this edition of\xa0EMS One-Stop,\xa0Host\xa0Rob Lawrence\xa0welcomes Matt Zavadsky, MS-HSA, EMT, chief strategic integration officer of MedStar Ft Worth.\nMatt describes how\xa0Walt Disney World\u2019s culture and approach to the guest experience contain important lessons for EMS agencies, our leaders and our providers. The conversation covers:\nThe importance of branding\nHow reputations are built and can implode\nThe importance of \u201ccast member\u201d selection for your agency\nHow paying attention to the 1,000 little things create a magical immersive experience for your employees and patients\nEMS1 is the premier media partner at the Pinnacle EMS conference and Rob and Matt also highlight the pre-conference session, \u201cHot topics in high-performance/high-value EMS,\u201d as well as the AIMHI webinar, \u201cHow much funding do you need?\u201d which will be featured in a future episode.