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Episode #72 - AI in the Contact Centre
Happy New Year!\n\nTo kick off 2021, Miles welcomes back Neil Ward-Dutton and Jack Vernon to the podcast for another conversation around AI, looking at its uses within the contact centre.\n\nToward the AI-Powered Contact Center, https://www.idc.com/getdoc.jsp?containerId=EUR147017320\nThe Business Value of AI Use Cases in the Contact Center, https://www.idc.com/getdoc.jsp?containerId=EUR147014620\n\nWatch IDC\u2019s latest videos: youtube.com/idcemea\n\nFollow us on Twitter - twitter.com/IDC_EMEA, twitter.com/neilwd, twitter.com/jvernon_ai