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As the adage goes, \u201cYou can\u2019t manage what you don\u2019t measure.\u201d This is especially true in 911 emergency centers and PSAPs, where seconds can mean the difference between life and death. But how do agencies know if they\u2019re measuring the right things to achieve performance targets and improve services? And is there an easier way to aggregate and analyze the data agencies and PSAPs collect?\n\nIn this podcast, John Whitehead and Rob Farmer will discuss how to combine and use GIS mapping data and consolidated CAD information for better analysis \u2013 turning data into real action. Whitehead and Farmer will also talk about best practices for creating and measuring PSAP KPIs as well as reveal results from NICE\u2019s PSAP Performance Metrics benchmarking survey.