Podcasts Technology HFS PODCASTS Unfiltered Stories | Lessons from the Metaverse - Focus on Customer Value

Unfiltered Stories | Lessons from the Metaverse - Focus on Customer Value

Published: June 2, 2023, 6:05 a.m.

Two things to know about the company featured in our latest Unfiltered Stories:

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  • The name may be unfamiliar, but the company shouldn\u2019t be.
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  • Foundever is big in the metaverse \u2013 with enviable experience guiding and protecting customers in its digital depths.
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In this HFS videocast, Executive Research Leader David Cushman gets to deep dive with Foundever\u2019s VP Business Development, and Project Leader for Metaverse & Web3, Clement Grandin.

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Foundever features in the inaugural HFS Research Metaverse Services Horizons study, published in March 2023. Foundever is breaking out beyond its call-center-foundations to make innovative leaps forward in improving customer experience in the metaverse.

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This videocast covers how Foundever is working with foundational metaverse businesses, how it won contracts in a new paradigm in which case studies were initially hard to come by, and what Foundever has learned from engaging in the metaverse. Finally, we cover how Foundever is applying those learnings to developing its people, products, and services. And we end with some advice for any leader tasked with taking their first steps in the metaverse.

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Read our Foundever\u2019s Metaverse Services Horizons Report here: https://www.hfsresearch.com/research/foundever-metaverse-services-capabilities-2023/