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Re-wiring CX with Birendra Sen, Business Head of Tech Mahindra Business Process Services
On this HFS videocast, Melissa O\u2019Brien, Research Leader at HFS talks with Birendra Sen, Business Head at Tech Mahindra Business Process Services about how companies must look at data, process, and most importantly, people, to \u201cre-wire\u201d the customer experience for competitive advantage.