Podcasts Technology HFS PODCASTS Phil Fersht Talks with ThinScale CEO & Co-Founder Brendan Kiely

Phil Fersht Talks with ThinScale CEO & Co-Founder Brendan Kiely

Published: Nov. 22, 2022, 5:35 a.m.

On this special Fireside Chat, HFS CEO Phil Fersht talks with Brendan Kiely, CEO & Co-Founder at ThinScale Technology Ltd about the CX provider\u2019s growth opportunities and downturn.

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Phil and Brendan cover a range of topics, including:

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  • Where are the growth opportunities for CX providers right now? And what are some of the challenges they\u2019re facing?
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  • The transition from Great Resignation to the squeeze of the recession. How CX providers are handling the downturn?
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  • What is the importance of remote/hybrid work to ease the financial burden on employees?
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  • Hybrid vs Remote: Where are CX providers leaning? How are they handling that transition, or partial transition, back on-site?
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  • BYOD vs Corporate devices: How are CX providers approaching hardware and equipping their agents, especially from a \u201csale-to-seat\u201d perspective?
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  • What particular aspects of our technology stood out to the researchers to include us as a Hot Vendor?
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