BROADCASTS.com

Moderator:

Joel Martin, Executive Research Leader, HFS

Panelists:

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• Jo Debecker, Global Head, Wipro FullStride Cloud, Wipro
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• Stephen Dunn, Head of Innovation and FinTech, Sumitomo Mitsui Banking Corporation
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• Cyrus Khajvandi, Co-Founder & CEO, Humata.ai
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• Sibu Kutty, Worldwide Tech Leader, GTM Programs, Amazon Web Services (AWS)
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• Vikrant Karnik, Global Business Leader of Cloud and Technology Services, Genpact
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• Sheri Sullivan, Partner/Global Payroll Operate Leader, EY
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Session Description:

Generative AI is poised to disrupt how customers, employees, and technology interact. We\u2019re moving beyond bots focusing on discrete problem solutions toward contextual interpersonal discussion and co-creation. Are solutions like ChatGPT ready for prime time? Or is it all just hype?

In this session, we will debate the hype versus reality of whether generative AI can have a profound impact on business. We\u2019ll even invite ChatGPT to the conversation. Our topics include:

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• ChatGPT\u2014fun widget or game-changing \u201ciPhone moment for AI\u201d?
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• Generative AI is not new. Why is it so hot now? How can it best be harnessed?
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• How does generative AI impact employee experience? Will employees benefit or be replaced?
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• What\u2019s the outlook for customer experience? Are there benefits to be had?
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• The ethics of AI are always a concern. How do they play into generative AI?
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