BROADCASTS.com

Moderator:

Melissa O\u2019Brien, Executive Research Leader, HFS\n\nPanelists:

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• Fiona Blades, President and Chief Experience Officer, MESH Experience
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• Maureen Doyle-Spare, General Manager BFSI, UST
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• Margaret Molloy, Global Chief Marketing Officer, Siegel+Gale
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• Mike Small, President - North America, Akkodis
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Session Description:

We have learned that \u201cX takes all\u201d when it comes to competitive differentiation, where experiences define a company\u2019s brand. It\u2019s not just about customer experiences; it\u2019s also about employees and partners in an ecosystem approach that drives new sources of value and reacts quickly to disruptions.

In a world of constant curveballs, the more autonomous a business is, the more effectively it can respond to changes, make better business decisions, and ultimately gain a competitive advantage through better experiences. Getting humans out of loops that don\u2019t need humans anymore can speed decision-making and drive purpose in real human interactions.

We\u2019ll hear from leaders on the front line of driving improved EX+CX+PX to address these questions:

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• What steps can leaders take to make their businesses more autonomous for improved experience?
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• How can you develop a holistic experience strategy where employee, customer, and partner experiences are aligned to create value?
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• What are some practical ways companies can benchmark the impact of their autonomous investments?
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• What are some of the loops humans need to get out of, and which are still critical for human-focused experience?
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