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On this HFS Videocast, two of the authors Ashish Chaturvedi, Practice Leader, and Krupa KS, Senior Analyst at HFS Research talk about the HFS Horizons Report\u200b - Retail and CPG \u200bService Providers, 2023 \u200bwhich just got released.

This HFS Horizons Report\xa0assesses how well service providers are helping\xa0their\xa0Retail and CPG clients embrace innovation\xa0and\xa0realize value.\xa0\u200b

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• Horizon 1:\xa0Providers can drive functional digital transformation by reducing costs and improving speed and\xa0efficiency, for example, modernizing corporate functions such as F&A, sourcing and procurement, IT, HR, and\xa0customer service.\u200b
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• Horizon 2:\xa0Providers have Horizon 1 characteristics and the ability to transform end-to-end retail and CPG\xa0services, creating unmatched stakeholder experience with a\xa0OneOffice\u2122 mindset, for example, creating\xa0modern, value-based supply networks.
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• Horizon 3:\xa0Providers have Horizon 2 characteristics and are\xa0driving entirely new sources of value with a\xa0OneEcosystem\u2122 approach, for example, CPG firms adopting direct-to-consumer (DTC) sales models or\xa0retailers espousing social commerce to boost their top line.\xa0\u200b
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You can read this HFS Horizons Report here.

Read the associated blog, \u201cRetail and CPG firms turn to innovation to combat the digital dichotomy\u201d here.\xa0