Podcasts Government GovLove - A Podcast About Local Government #503 Technology & Digital Self-Service with Tyler Douthit, Lawrence, IN

#503 Technology & Digital Self-Service with Tyler Douthit, Lawrence, IN

Published: March 29, 2022, 1:11 p.m.

Improving access for utility payments. Tyler Douthit, City Controller / Utilities CFO for the City of Lawrence, Indiana, joined the podcast to talk about how the City worked to increase customer options for making utility payments. He discussed implementing a kiosk and online self-service payments. He also shared how the COVID-19 pandemic impacted this work and how they reallocated staff time after implementing digital payment options.

Host: Kirsten Wyatt