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We know that collecting and analyzing data generates insights. But how can we transform those moments of insight into enduring knowledge that guides the organization, even when priorities and staff change? In today\u2019s episode, we discuss Knowledge Management\xa0- the work of collecting insights into a big-picture understanding of our how our organization and efforts work. We\u2019ll look at how this process applies to the work cities engage in, and how you might implement it in your own work.