We\u2019re introducing a special series on the GBVIMS podcast covering each step of the case management process. This series in six episodes, plus a bonus episode that will introduce you to the six steps of the case management process and the role of supervision in this process. If we look at this holistically, we can\u2019t get data right if services aren\u2019t right, and really we shouldn\u2019t be collecting data if services aren\u2019t there and up to par, so tune in, take notes, take action!\n\nIn this first episode of the series, we cover the first step: introduction and engagement. This includes greeting and developing rapport with the survivor, introducing services, our role as providers, informed consent, and obtaining permission to proceed. This episode feature Catherine Poulton of UNICEF.\n*\n*\n*\nYou can read more about this step in the Inter-Agency Case Management Guidelines and accompanying training modules, available on gbvims.com or https://gbvresponders.org/response/gbv-case-management/