Podcasts Government Federal Drive with Tom Temin VA sees trust improve by 24% in five years, thanks to veterans experience effort

VA sees trust improve by 24% in five years, thanks to veterans experience effort

Published: June 9, 2021, 11:56 a.m.

The Department of Veterans Affairs is on a multi-year mission to improve veterans' experiences with the agency. Its surveys show trust by veterans is up 24% over the last five years. Trust varies among veterans demographics: 80% of men said they trust the department compared to 74% of women veterans. That's all according to VA's own data published on the department's website for the first time. For how VA obtained the feedback, Federal News Network's Nicole Ogrysko spoke with VA's new chief veterans experience officer, John Boerstler, on Federal Drive with Tom Temin.\nLearn more about your ad choices. Visit podcastchoices.com/adchoices