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This Transportation Department team secured a billion dollars in refunds for airline passengers
Few experiences, at least in the civilized world, are worse than airline screw-ups. Flights that take off hours late, if they take off at all. Passengers forced to sleep in cold, noisy airports. But a team at the Transportation Department has managed to get compensation for thousands of passengers. Now they're finalists in this year's service to America Medals program. Federal Drive Host Tom Temin spoke with Senior Trial Attorney Rob Gorman.\nLearn more about your ad choices. Visit podcastchoices.com/adchoices